User:AngelinaBelle/SMF team manual/Policies

Privacy and Discretion

Remember that what is posted in the Team Boards is for Team Members only and respect the privacy of all Simple Machines members.

Don’t spread everything we talk about. Sometimes we need to manage the communications to avoid misinterpretation.

Competitors

Treat our competitors and their products with respect. Do not make fun of them. We don’t have any desire to start up a board war.

There is nothing wrong with finding out more information about our competition. Feel free to install their software and let us know what they have and don’t have. This could provide us with good information on how to change SMF for the better.

Recommending Service Providers

Everything you do as a team member of SMF reflects on the credibility of the team. When you recommend an outside service provider, be sure to explain why and any limitations there might be. If you are part of a referral program for that provider, or receive a discount or referral fee from a provider, you must disclose this when you provide a referral.

Paid SMF Work

"Moonlighting" is ok as long as it follows these guidelines

• Don’t accept paid “side jobs” for efforts that are covered by Simple Machines as a paid service– this would be a conflict of interest
  • Ok Services:
    • installing or writing a mod,
    • developing a custom theme,
    • modifying an existing theme,
    • custom configuration of boards & permissions,
    • hosting a forum
    • forum conversions
  • Not Ok Services:
    • installing SMF,
    • upgrading SMF
• When advertising your services or responding to a request for paid help, be sure to indicate that your paid services are completely separate from the team support efforts

Keep in mind that any side jobs you take will reflect on the team – even when you have the above disclaimer

Finally, keep in mind that providing free help is ALWAYS ok and is NEVER frowned upon. Remember the Charter Membership program isn’t a “you only get this help if you pay” program, it’s a “we look to help you first” program

Accepting Gifts

Swag = Free Stuff
From time to time Simple Machines has sent small gifts to team members. In the past, we’ve mostly done t-shirts

Gifts are sometimes offered as a way of saying “thank you” to a team member. Here are the rules:

• Do not solicit gifts in any way.
• Do not mention that users sometimes provide gifts, or that you have received them in the past
• If someone asks, “How can I thank you?” the correct answer is to point them to the SMF Donations page and/or the Charter Members signup page. Because they have not actually offered you a gift, pointing them to a wish list or a personal donation page would be soliciting a gift.
• If someone asks, “May I send you a movie from Amazon as a thank you?” the correct answer is “Thank You”. Congratulations! Typically, this means you have gone above & beyond the call of duty.

Gifts are always nice to get, and we do not want to stand in the way of grateful users offering them to team members. Similarly, we don’t want to neglect the other team members that assisted you in providing the support behind the scenes. And we do not want to see team members sticking their hands out to ask for a personal gift. That could be crass, and no one wants to be crass, after all.

Attendance

We realize that everyone on the team is a volunteer. We do expect team members to visit the board on a regular, acceptably frequent basis and keep up with team business. You must remain active in whatever team you are on. It is important for team members to attend team meetings. If you cannot make it, please read the minutes to get caught up. If you don't have the time for the team right now -- take a break. Go on hiatus and go "active" again when you are able. If you are going to be much less active for a longer time, you can resign. When you have the time, talk to your team leader about returning.

General Guidelines

• Enjoy what you do for SMF... HAVE FUN!
• Remember you represent SMF and behave accordingly.
• We are friends with all of the other forum packages - especially YaBB and open-source SMF forks.
• Just because something is in another team's child board doesn't mean your input is not important. Feel free to get involved.
• Everyone should feel free to meddle with others affairs, but should respect each others opinions.
• Whenever you are planning to be gone long enough for others to notice (and worry), post before you go.
• Make sure to mention it to others when you're planning a 6 months vacation.
• Try to make the best out of the time you're in the SMF team, as long as it's not at the expense of others.
• Please use full words - saying "pls hlp me - ur da best" will not get you any help.
• No swearing in public (It is offensive to some and not professional. Also, please keep it to a minimum in the private boards.)
• Always show respect (fake it if necessary) and courtesy to the members of the forum. They are the community and our customers.
• No fighting or personal attacks.