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All passwords are encrypted for security reasons and cannot be retrieved, however, they can be changed or reset in the event that a password | All passwords are encrypted for security reasons and cannot be retrieved, however, they can be changed or reset in the event that a password has been forgotten. | ||
Selecting the ''Forgot your password?'' link on the [[login]] page will display the ''Authentication Reminder'' box, enabling the [[member]] to | Selecting the ''Forgot your password?'' link on the [[login]] page will display the ''Authentication Reminder'' box, enabling the [[member]] to enter their username or email address, so that they can reset their password. | ||
After entering their username or their email address the member is presented with two options: | After entering their username or their email address the member is presented with two options: | ||
*'''Email me a new password''' – the member enters their forum [[profile]] email address, | *'''Email me a new password''' – the member enters their forum [[profile]] email address, and will then receive an automated email which includes a link that will enable them to login and access their profile to change their password. | ||
*'''Let me set a new password by entering my “secret question”''' – the member enters the answer to their secret question and their new password in the appropriate fields | *'''Let me set a new password by entering my [[Profile#Account_Settings|“secret question”]]''' – the member enters the answer to their secret question and their new password in the appropriate fields. The member is now able to access their profile and change their email address. | ||
As a quick fix an [[administrator]] can change a | As a quick fix an [[administrator]] can change a member's password or email address within the [[Profile#Account Settings|account related settings]] section of the member's profile. | ||
<noinclude>[[category:FAQ]]</noinclude> | <noinclude>[[category:FAQ]]</noinclude> |
Revision as of 17:56, 22 February 2015
All passwords are encrypted for security reasons and cannot be retrieved, however, they can be changed or reset in the event that a password has been forgotten.
Selecting the Forgot your password? link on the login page will display the Authentication Reminder box, enabling the member to enter their username or email address, so that they can reset their password.
After entering their username or their email address the member is presented with two options:
- Email me a new password – the member enters their forum profile email address, and will then receive an automated email which includes a link that will enable them to login and access their profile to change their password.
- Let me set a new password by entering my “secret question” – the member enters the answer to their secret question and their new password in the appropriate fields. The member is now able to access their profile and change their email address.
As a quick fix an administrator can change a member's password or email address within the account related settings section of the member's profile.