Difference between revisions of "One of my members forgot his/her password. How can I retrieve it" From Online Manual

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All passwords are encrypted for security reasons and cannot be retrieved, however, they can be changed or reset in the event that a password is forgotten.
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All passwords are encrypted for security reasons and cannot be retrieved, however, they can be changed or reset in the event that a password has been forgotten.
  
Selecting the ''Forgot your password?'' link on the [[login]] page will display the ''Authentication Reminder'' box, enabling the [[member]] to change their email address or reset their password.  
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Selecting the ''Forgot your password?'' link on the [[login]] page will display the ''Authentication Reminder'' box, enabling the [[member]] to enter their username or email address, so that they can reset their password.
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After entering their username or their email address the member is presented with two options:  
 
After entering their username or their email address the member is presented with two options:  
  
*'''Email me a new password''' – the member enters their forum [[profile]] email address, the member will then receive an automated email with a link that will enable them to login and access their profile to change their password.
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*'''Email me a new password''' – the member enters their forum [[profile]] email address, and will then receive an automated email which includes a link that will enable them to login and access their profile to change their password.
*'''Let me set a new password by entering my “secret question”''' – the member enters the answer to their secret question and their new password in the appropriate fields, the member is now able to access their profile and change their email address.
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*'''Let me set a new password by entering my [[Profile#Account_Settings|“secret question”]]''' – the member enters the answer to their secret question and their new password in the appropriate fields. The member is now able to access their profile and change their email address.
  
As a quick fix an [[administrator]] can change a members password or email address within the [[Profile#Account Settings|account related settings]] section of the members profile.
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As a quick fix an [[administrator]] can change a member's password or email address within the [[Profile#Account Settings|account related settings]] section of the member's profile.
  
 
<noinclude>[[category:FAQ]]</noinclude>
 
<noinclude>[[category:FAQ]]</noinclude>

Revision as of 13:56, 22 February 2015

All passwords are encrypted for security reasons and cannot be retrieved, however, they can be changed or reset in the event that a password has been forgotten.

Selecting the Forgot your password? link on the login page will display the Authentication Reminder box, enabling the member to enter their username or email address, so that they can reset their password.

After entering their username or their email address the member is presented with two options:

  • Email me a new password – the member enters their forum profile email address, and will then receive an automated email which includes a link that will enable them to login and access their profile to change their password.
  • Let me set a new password by entering my “secret question” – the member enters the answer to their secret question and their new password in the appropriate fields. The member is now able to access their profile and change their email address.

As a quick fix an administrator can change a member's password or email address within the account related settings section of the member's profile.